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Who We Are The Craft Mailbox has been established for 18 years operating initially in Melbourne, moving to Maroubra, Sydney, NSW, Australia in mid-2004. We specialise in Quilting, Patchwork, Craft Software, Swarovski Hot Fix Crystals, Crochet, Knitting, Cross Stitch and other fine needlecraft and embellishment crafts. We are very careful and selective with our choice of publications and products as we pride ourselves on offering and devlivering good quality, useful and helpful products to our customers. Our personalised service and high quality products are something we are very proud of and we especially enjoy finding books you can't find anywhere else - just ask us by phoning 1300 307 721.
How to Order Online
We understand that many people are not comfortable ordering online, so if this is you, the following methods of ordering are also available: Customer Service The Craft Mailbox has friendly ‘craft savvy’ customer service staff ready to offer a personalised service. We discuss your needs and offer the most appropriate product, be it an instructional book or the right haberdashery item for the job at hand. We also offer the unique ‘husband gift advisory service’, guiding them through the tricky process of selecting just the right gift for their
loved one. Visiting Our Store Our wonderful showroom full of books, fabrics, gadgets and more is open Monday to Friday from 9am – 5pm. Groups and individuals welcome. Address: located at 57a Bay Parade, Malabar (Off Anzac Parade to Malabar Beach). Craft groups and bus tours are welcome by appointment - just call Catherine on 1300 307 721 to make a time. Make a day of it and enjoy lunch or coffee and cake at On The Bay Cafe located next door our premises. We are conveniently located opposite secluded Malabar beach and a childrens playground so you can plan your day out taking advantage of our location.
  While visiting us you might like to take a short trip to the historic La Perouse Museum and the Botany Bay National Park. Who will answer your call Sandra Harvey who owns and runs the business while dabbling in all kinds of craft projects. Catherine and Julia who are our resident craft experts and experienced craft teachers. The Craft Mailbox and the Craft Community We believe craft is an important part of any culture or community for the way it brings together people who learn, develop and enhance skills allowing them artistic expression through their craft creations. We are proud to be involved with so many generous and caring women who continually work and learn together while enjoying social interaction and supporting each other in every day life. We especially enjoy being able to inspire and assist women who are isolated by distance and/or by disabilities, from creative environments and craft shops. Warranty All of our products are warranted new and factory fresh. With the exception of computer software, we will provide a replacement, a credit or a refund for any product you are not happy with provided that you return the product to us in new condition within 14-21 days from the date we shipped the product to you.
Computer software if faulty will be rectified under the manfacturer's own warranty service or, if necessary will be replaced. Returns We offer a '10 day money back no fuss guarantee' on all products (except for software) so you can purchase items and return them if they are not what you were looking for (we do not refund postage & handling). Recycling Where and when possible, we use recycled packaging products i.e. plastics bags, cardboard boxes and general packaging material. |
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